Terms of Use

1. Definitions

2. About Totya Platform

Totya Platform is a non-profit organisation based in Mpigi, Uganda, working to prevent sexual violence and support survivors.

The organisation provides emergency medical care after abuse to help prevent HIV and pregnancy, treats injuries and infections, provides trauma counselling, and supports survivors in pursuing justice.

The Website provides information about our work, programs, community initiatives, research, and opportunities for individuals and organisations to support our mission.

Programs and services described on this Website are primarily intended for individuals and communities within Uganda.

Accessing the Website from outside Uganda does not create eligibility for services provided by Totya Platform.

3. Eligibility

The Website is intended for individuals aged 18 years or older.

Individuals under 18 must only access the Website under the supervision of a parent, guardian, teacher, or responsible adult.

4. Acceptable Use

Users agree to use the Website lawfully and responsibly.

Users must not:

• use the Website for unlawful or fraudulent purposes
• attempt to gain unauthorised access to the Website or its systems
• upload malicious software or harmful code
• interfere with the functioning or security of the Website
• scrape, harvest, or collect data from the Website using automated tools
• impersonate Totya Platform staff or representatives
• post abusive, defamatory, threatening, or discriminatory content

Totya Platform reserves the right to restrict access or remove content that violates these Terms.

5. Safeguarding and Protection of Survivors

Totya Platform works with survivors of sexual violence and vulnerable communities.

Users must not publish, share, or distribute any information that could identify survivors without explicit consent.

Users must not attempt to identify or contact individuals referenced in survivor stories or case studies published on the Website.

Misuse of the Website that compromises the safety or dignity of survivors can result in removal of content and reporting to appropriate authorities.

6. Child Protection

Totya Platform maintains strict safeguarding standards for the protection of children.

The Website must not be used to:

• distribute content that harms or exploits children
• share identifying details of minors involved in sensitive cases
• request or distribute material involving child exploitation

Violations result in immediate removal and can be reported to law enforcement authorities.

7. Survivor Stories and Testimonials

Totya Platform publishes survivor stories or testimonials for advocacy and educational purposes while protecting the privacy and dignity of survivors.

• Names will be changed
• Identifying details will be removed
• Narratives will be adapted or combined to preserve anonymity

Users must not attempt to identify or contact individuals referenced in such materials.

8. User Submissions

Users can submit information through contact forms, reporting forms, or other channels provided on the Website.

By submitting information you confirm that:

• the information is accurate to the best of your knowledge
• you have the right to share the information
• the information does not violate the rights or safety of others

Totya Platform reserves the right to remove or decline submissions.

9. Safeguarding Reports and Mandatory Reporting

The Website includes mechanisms for reporting safeguarding concerns and seeking assistance.

Information submitted through reporting forms on the Website is reviewed by authorised Totya Platform personnel. If a report indicates that a child or vulnerable person may be at risk of harm, Totya Platform will share relevant information with appropriate authorities in accordance with Ugandan law and its safeguarding responsibilities.

Reporting forms on the Website are intended for submitting information and may not receive immediate responses. Individuals seeking urgent assistance should use the Totya emergency hotline or the Police.

10. Whistleblowing and Misconduct Reporting

Totya Platform encourages the reporting of misconduct, safeguarding concerns, or unethical behaviour involving staff, volunteers, partners, or representatives.

Concerns can be reported through the secure reporting channels available on this Website.

Information on how concerns are handled and investigated is available in our Reporting Procedures.

Reports submitted through the Website are handled in accordance with Totya Platform’s Safeguarding Policy, Reporting Procedures, and Code of Conduct.

11. Emergency Support and Response

Totya Platform operates an emergency support hotline for survivors seeking urgent assistance.

If you require immediate support, please contact the nearest police station.

While Totya Platform strives to respond promptly to messages submitted through the Website, response times may vary depending on the availability of staff and operational conditions.

12. Intellectual Property

All content on the Website including text, graphics, images, publications, videos, and logos is the property of Totya Platform unless otherwise stated.

Users can download or share materials for personal, educational, or non-commercial purposes provided that Totya Platform is credited.

Commercial use of any materials requires prior written permission.

13. Use of Totya Name and Branding

Users must not use Totya Platform’s name, logo, or branding in a manner that falsely suggests endorsement, partnership, or affiliation.

Unauthorized use of Totya branding is prohibited.

14. Donations

The Website provides opportunities for individuals or organisations to support Totya Platform financially.

Donations are voluntary contributions intended to support the organisation’s mission and programmes.

Unless required by law, donations are generally non-refundable.

Financial transactions are processed through secure third-party payment service providers.

15. External Links and Third-Party Services

The Website contains links to third-party websites or services.

Totya Platform does not control these services and is not responsible for their content, privacy practices, or security.

16. Website Security

Totya Platform takes reasonable steps to protect the Website from cyber threats and unauthorised access.

However, Totya Platform does not guarantee that the Website will always be free from viruses, malware, or other harmful components.

Users are responsible for ensuring their devices have appropriate security protections.

Totya Platform monitors Website activity to detect unauthorised access, security threats, or misuse.

17. Automated Data Collection

Users must not use automated tools including bots, crawlers, or artificial intelligence systems to collect or reproduce Website content without written permission.

18. Advocacy Content

The Website includes advocacy content related to sexual violence prevention, justice reform, and survivor protection.

Such content reflects the mission and perspectives of Totya Platform and is provided for public awareness and educational purposes.

19. Accuracy of Information

Totya Platform strives to ensure that information on the Website is accurate and up to date.

The Website is provided for general informational purposes and should not be interpreted as legal, medical, or counselling advice.

20. Data Retention

Information submitted through the Website, including reports or inquiries, is retained for administrative, safeguarding, legal, and record-keeping purposes in accordance with applicable laws and organisational policies.

Sensitive safeguarding information is stored securely and access is restricted to authorised personnel only.

21. Limitation of Liability

To the fullest extent permitted by law, Totya Platform is not liable for any loss or damage arising from the use of the Website or reliance on its content.

22. Indemnification

By using the Website, you agree to indemnify and hold harmless Totya Platform, its staff, volunteers, and partners from claims arising from misuse of the Website or violation of these Terms.

23. Privacy and Data Protection

Totya Platform processes personal information in accordance with the Uganda Data Protection and Privacy Act, 2019.

Please review our Privacy Policy and Cookie Policy for more information.

24. Website Availability

Totya Platform does not guarantee uninterrupted access to the Website.

The Website will occasionally be unavailable due to maintenance, technical issues, or circumstances beyond Totya Platform’s control.

25. Force Majeure

Totya Platform is not liable for delays or failures caused by events beyond its control including natural disasters, internet disruptions, cyber incidents, or governmental actions.

26. Changes to These Terms

Totya Platform updates these Terms periodically to reflect legal, operational, or organisational changes.

Updated versions are published on this page with a revised effective date.

Continued use of the Website constitutes acceptance of the updated Terms.

27. Governing Law

These Terms are governed by the laws of the Republic of Uganda.

Any disputes arising from these Terms are subject to the jurisdiction of the courts of Uganda.

28. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in effect.

29. Entire Agreement

These Terms constitute the entire agreement between users and Totya Platform regarding use of the Website.

30. Contact Information